Terms & Conditions Agreement
The following Term & Conditions or Terms of Service ("TOS," "Terms" or "Agreement" or "T & C") apply to your use of our website and all services, features and/or content provided by Hosting Master ("Hosting Master," "us," "our"). By purchasing one or more Services from Hosting Master, you declare that you have read, understood and agree to be bound by this TOS.
The latest version of our TOS is always available on the Hosting Master website. It is essential that you read this TOS prior to purchasing any Service(s) from Hosting Master.
The TOS apply to all Services provided by Hosting Master to you throughout the entire Term or Renewal Term. All customers should agree on all terms and conditions stated prior to their signing up for any of the hosting plans and services mentioned on Hosting Master.
You shall agree to use only licensed and legal third party softwares in connection with your use of our services. Hosting Master reserves the right to suspend or cancel a customer's access to any or all services provided, at any time, or when Hosting Master decides that the account has been inappropriately used or illegal use.
Services Covered Under Shared Hosting:
- Monthly Web Hosting
- One Domain Hosting
- Multi Domain Hosting
- Unlimited Web Hosting
- Small Business Hosting
- Windows Hosting
- Cloud Web Hosting
- cPanel Web Hosting
- Fastest Web Hosting
- Reseller Hosting
Abuse of Resources (Unacceptable Resource Usage)
To maintain the integrity of our servers and networks, as part of our commitment to providing excellent service to our customers, we must conduct a small verification process on your account, and you may be asked for KYC details (a clear scanned copy of your passport, driving license, or any other government-issued ID). The information on your ID should match the information on your account.
Brand Name Restriction
Customer cannot use Big Brand Name or Famous Brands Name for buying WEB HOSTING or DOMAIN NAME (No Refund). Use of someone's Famous Brand Name or company name creates Copyright Content Issues or Phishing Issues.
Domain Name Change
Only 3 times domain changes are allowed for one hosting plan within 1 Year.
Resource Limit
If Resource Limit is reached or crossed on your cPanel/Plesk/DirectAdmin Panel or Website, we will suspend your account/website. Either upgrade to VPS or optimize your website content.
Phishing & Copyright
Phishing & Copyright Content (Based or Found) Website Strictly Prohibited (No Refund).
Adult Content
Adult Content based website or blog allowed to host in Offshore Web Hosting, VPS & Dedicated Server. Additional Dedicated IP Address may be required.
Media Files
Hosting of Mp3, Music, Video & Movies File Website only allowed in VPS & Dedicated Server. If found in Shared/Reseller Hosting, account will be Suspended/Terminated (No Refund).
Free Domains
We allow Free Domains (e.g., .tk, .cf) but no refund will be given in any situation if user cancels services.
CPU/RAM Abuse
CPU Abuse or Over Use of (RAM/CPU) not allowed. We immediately suspend account without any notice.
Spamming/Bulk E-mail/Marketing E-mail not allowed. Account suspended immediately without notice. Email cannot be used as Storage.
- Max 20 E-Mails Per Hour
- Total 50 E-Mails Per Day
- Mailbox size: 150MB to 500MB depending on plan
Database & Script Limitations
- Database over 250MB considered overusage - not designed for shared hosting
- No cron entries with intervals less than 15 minutes
- No MySQL queries longer than 30 seconds
- No usage of 25% or more system resources for longer than 90 seconds
Fair Usage Policy for "Unlimited" Features
Applicable to All Hosting Plans: This policy applies to all hosting services where "unlimited" features are advertised, including Shared Hosting, Cloud Hosting, Reseller Hosting, and any other plans mentioning unlimited resources.
Understanding "Unlimited" - Legal Definition & Fair Usage
The term "unlimited" in web hosting refers to fair usage limits designed to maintain optimal server performance for all users. These limits are industry-standard practices to prevent resource abuse and ensure service quality.
Unlimited Storage
Maximum allocation of 100GB disk space per account for all Shared/Cloud Hosting plans. This limit ensures optimal server performance.
Unlimited Bandwidth
Unmetered data transfer subject to fair usage. Accounts consuming excessive bandwidth (typically above 1TB per month) may be reviewed.
Unlimited Addon Domains
Host up to 99 addon domains (websites) under a single cPanel account, subject to resource consumption limits.
Unlimited MySQL Databases
Create up to 99 MySQL databases per account, with each database not exceeding 250MB in size.
Unlimited Email Accounts
Create email accounts subject to individual mailbox size limits (500MB maximum per mailbox) and sending limits.
Unlimited Subdomains
Create up to 99 subdomains for your hosted websites, subject to overall resource consumption.
Reseller Hosting - Unlimited cPanel Accounts
Create up to 350 active cPanel accounts under your reseller package. Beyond this limit, upgrade required.
Resource Consumption Limits (CPU, RAM, I/O)
Fair Usage Enforcement
- Monitoring: All accounts continuously monitored for resource usage patterns
- Optimization Notice: Accounts exceeding limits receive recommendations and 48-hour notice
- Mandatory Upgrade: Persistent resource abuse may require mandatory VPS upgrade
- Account Actions: Severe abuse may result in suspension or termination without refund
Prohibited Usage Under "Unlimited" Plans
- Storage Abuse: Using hosting space for file storage, backup storage, or non-website content
- Resource Mining: Cryptocurrency mining, distributed computing, or resource-intensive applications
- Proxy/VPN Services: Running proxy servers, VPN services, or anonymous browsing services
- Media Streaming: Video/audio streaming services or high-bandwidth applications
The term "unlimited" is subject to our Acceptable Use Policy and Terms of Service. Hosting Master reserves the right to define and enforce fair usage limits to maintain service quality for all customers.
Backup Policy - Data Protection and User Responsibilities
5GB Free Backup Limit
Hosting Master provides complimentary daily automatic backups for up to 5GB of website data per account. This includes website files, databases, and configurations but excludes email data.
Excess Data Responsibility
If your website data exceeds 5GB, the backup responsibility becomes solely yours. Hosting Master will not be liable for data loss, corruption, or backup failures for data exceeding the 5GB limit.
User Backup Obligation
For websites storing more than 5GB data, customers must maintain independent backup solutions including local backups, third-party services, or manual downloads.
Backup Retention Period
Free daily backups are retained for maximum 3 days. Older backups are automatically deleted. Premium backup plans with longer retention available separately.
Free backup service is provided as a courtesy with no guarantee of successful backup completion. Hosting Master reserves the right to modify or discontinue free backup service without prior notice.
Data Loss Liability & Important Advisory
- Hosting Master is not responsible for any data loss, regardless of cause (hardware failure, software corruption, human error, or cyber attacks)
- In case of backup service failure, malfunction, or technical issues, Hosting Master provides no compensation or data recovery guarantee
- Upon account suspension or termination, all backup data will be permanently deleted within 3 days
- Users are strongly recommended to maintain regular, independent backups of all critical data
- Backup service may be temporarily unavailable during server maintenance or hardware upgrades
KYC (Know Your Customer) Requirements - Indian Compliance
As per Government of India Guidelines (CERT-In Notification No. 20(3)/2022-CERT-In, dated 28th April 2022):
Mandatory KYC
All customers purchasing Indian VPS Hosting, Indian Dedicated Servers, Indian Cloud Hosting, or any India-based hosting services are required to complete mandatory KYC verification.
Legal Compliance
Mandated by Indian law under IT Act 2000, CERT-In guidelines, and cybersecurity regulations for all service providers operating in Indian jurisdiction.
Required Documents
Valid government-issued ID: Aadhaar Card, PAN Card, Passport, Voter ID, or Driving License. Companies must provide Certificate of Incorporation.
Verification Timeline
KYC verification must be completed within 48 hours of service activation. Failure results in immediate service suspension.
International Clients
Non-Indian customers using Indian server services must provide Passport copy, address proof from home country, and valid contact details.
Data Retention
KYC data maintained for minimum 5 years from account closure date for regulatory compliance and cybersecurity monitoring.
Accounts without valid KYC will be immediately suspended or terminated without refund. This is a legal requirement and not subject to our standard refund policy.
Privacy & Security
All KYC documents are stored securely in encrypted format and used solely for regulatory compliance. For complete data handling details, refer to our Privacy Policy.
WhatsApp OTP Verification - Phone Number Authentication Policy
As per Hosting Master Security Guidelines and Anti-Fraud Measures:
Mandatory Phone Verification
All customers must complete WhatsApp OTP verification to authenticate their registered mobile number and prevent fraudulent account creation.
Anti-Fraud Security
Implemented as mandatory security protocol to prevent fake accounts, spam registrations, and unauthorized access to our hosting services.
OTP Delivery Process
6-digit OTP sent to your registered WhatsApp number within 2-5 minutes. Must be entered within 30 minutes of account creation.
Valid Phone Requirement
Only active WhatsApp-enabled mobile numbers accepted. VoIP numbers, temporary numbers, or inactive phone lines will be rejected.
One Number Per Account
Each mobile number can be associated with only one Hosting Master account. Using same number for multiple accounts will fail.
OTP Validity Period
Each OTP valid for 10 minutes from generation. Maximum 3 attempts to enter correct OTP.
Accounts failing phone verification will be immediately suspended and access to all services blocked until successful OTP completion. No services will be activated for unverified accounts.
Security Benefits & Legal Compliance
- Protects both customers and Hosting Master from fraudulent activities
- Ensures genuine user registrations and maintains platform integrity
- OTP verification cannot be bypassed or disabled for any account type
- Aligns with Indian IT Act 2000 and cybersecurity regulations
- Phone numbers stored securely and used solely for account verification and security alerts
Server Uptime Policy
Any service interruptions or downtime due to scheduled maintenance by Hosting Master or our network providers will not count towards the uptime guarantee. Hosting Master is not liable in any way for failure of third party services.
Hosting Master upgrades the server, software and other tools time to time. Customers may or may not be informed 24 hours prior to downtime. The downtime is usually not more than 10 to 48 hours.
Force Majeure - Circumstances Beyond Our Control
Hosting Master will not be liable for failure or delay in performing its obligations if such failure or delay is due to circumstances beyond its reasonable control, including but not limited to:
- Acts of any governmental body, war, insurrection, sabotage, embargo
- Fire, flood, strike or other labour disturbance
- Interruption of or delay in transportation
- Unavailability, interruption or delay in telecommunications or third party services (including DNS propagation)
- Failure of third party software or hardware
- Inability to obtain raw materials, supplies or power used in provision of Services
In any situation or under any circumstance, Hosting Master is not responsible for website, application, or server uptime. We do not offer any uptime guarantees like 99% or 98%. These are just references. We do not pay compensation for server downtime. You are solely responsible for using our services.
Third Party Software Policy
Email Configuration
Hosting Master does not provide any help regarding webmail, G suite, Outlook, Zoho Mail etc configuration or setup.
Script & Code Support
Hosting Master will not be responsible for working of any third party software/script or code. Contact your code provider or developer for installation or running issues (No Refund).
Pricing Changes
Hosting Master pricing may increase or decrease at any time if third party software license prices change (Softaculous, CloudLinux, LiteSpeed, cPanel, Plesk etc).
Control Panel Changes
Hosting Master reserves the right to change Web Hosting Control Panel & their Software at any time.
User cannot blame us regarding any script or code that is working on different server or any other hosting company but not working on Hosting Master's Server. In this situation customer had to contact their code provider or developer.
Content Strictly Prohibited
Hosting Master reserves the right to refuse service and/or access to its servers to anyone. The services provided by us must be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any applicable law or regulation is prohibited.
Prohibited Activities & Content
We strictly do not allow to host any kind of games on our servers. Your hosting account would be immediately terminated if we found any gaming related stuff in your hosting account. (Games only allowed in VPS Hosting).
Database Usage Policy
Database servers must be used from our web servers only. We do not offer database hosting used from other web servers or Desktop Applications. For Desktop Application or remote database connectivity hosting please get in touch with our sales team for customized plans.
If any website scripts found bad or resource hungry, will be stopped and customer will be informed by email. Once the customer checks and fixes the problem in scripts, scripts can be allowed to run on servers with the approval of our technical team.
Domain Policy & Payments
No Domain Refunds
No refund is applicable once the domain is registered or activated.
Domain Infringement
User cannot register a domain name similar to any trademarked domain or similar to any brand. Domain will be suspended & no refund given.
Example: Flipkartstore.xyz, adtyabrlasfnanc.in, bajajfinancecs.com
Domain Renewal
We will send invoice reminders a month or a day before expiry. For failure or delay in renewal, we are not responsible. Once renewed, no refunds given.
Purchased Domain Not Active or Not Available
Sometimes due to technical issues or domain registrar API issues, some already purchased domain or premium domain can show available to buy. If any customer bought/purchased such domain, the domain cannot be activated.
- We do not Sell or Provide any Premium Domain Names.
- We do not Provide Domain names with "Special Characters" (ex: "ß" "σ" "ἀ" etc).
Affiliate Terms and Conditions
To be an authorized affiliate of Hosting Master, you agree to abide by the terms and conditions contained in this agreement. Our affiliate program is designed to help you generate income in exchange for referring new hosting clients to our company.
Products Eligible for Affiliate Commission
- Monthly Web Hosting
- One Domain Hosting
- Multi Domain Hosting
- Unlimited Web Hosting
- Small Business Hosting
- Windows Hosting
- Cloud Web Hosting
- cPanel Web Hosting
- Reseller Web Hosting
Products NOT Eligible for Commission
- Domain Name
- VPS Web Hosting
- Dedicated Server
- SSL Certificate
- Windows VPS Hosting
- Data Storage Hosting
- Business E-mail
Commission Structure & Payout Rules
Commission Rate
Best 20% commission from total order value of active order excluding tax, pending order, cancel order, terminated account & Subscription Completed Account.
Minimum Payout
When balance reaches Rs 4000, you will be paid via Paytm, UPI, or Bank Account.
Validity Period
Affiliates have 730 days (2 years) to reach Rs 4000. If failed, affiliates balance becomes zero(0).
Payout Calculation
Payout paid in multiples of Rs 4000. Example: Rs 6000 balance = Rs 4000 paid, Rs 2000 carries forward.
Affiliate Program Rules
- Affiliates are eligible for commission only if they refer new clients
- Existing clients placing order through affiliates, such commissions will be declined
- If existing client renews or purchases other service, affiliate is not eligible for commission
- Affiliates paid only if order process is completed. Cancelled orders = no commission
- GST and payment gateway charges will be excluded from your commission amount before payout
- Affiliates responsible for ensuring tracking code works properly. No fees paid for tracking errors from editing or tampering links
Affiliate accounts may be deactivated at any time without warning. Account WILL BE DEACTIVATED and referral fees set to 0 for failure to comply with Affiliate Terms. Any false or misleading advertising or suspected fraudulent activity will result in immediate deactivation.
Late Payment or Non-Payment or Invoice Policy
Account Suspension
Unpaid invoices may result in suspension of hosting account on last due date
Account Termination
Termination (deletion of all hosting data) will be done in next 10 days of suspension
Data Loss
If account terminated, data won't be restored and will be treated as new account
If user fails to renew on time & if their hosting account was terminated then Hosting Master will not be responsible for user's website data (so please renew on time).
Additional Payment Policies
- We will not activate new orders for customers who have an outstanding balance on their account
- Monthly Hosting Plans: After plan expired, you get only next 10 days to renew for suspended account
- If user pays same renewable invoice 10-20 days later, services will activate from invoice created date to expire date, NOT from paying date
- Business Emails (Office 365 & G Suite): Pay renewable invoice 10 days before due date. Email services stop 5 days prior to due date
Hosting Master recommends you to buy yearly hosting plans to avoid such situations.
Refusal of Service & Legal Jurisdiction
We reserve the right to refuse, cancel, or suspend service at our sole discretion. Hosting Master reserves the right to modify/change the terms of services at all times. All customers would be bound by the newest terms published on the website.
The laws of the Republic of India shall govern this agreement. In any event of dispute the area of Jurisdiction would be Delhi only & Term & Conditions can be changed without any notification.
DMCA Compliance
In compliance with DMCA act, Hosting Master has adopted procedures for parties who believe that a hosted site on our service is infringing their copyrights. All copyright complaints must be submitted to help@hostingmaster.in
Have Questions About Our Terms?
If you have any questions or need clarification about our Terms of Service, please don't hesitate to contact us